Protection Promise

It’s never been more important to book your holiday with a company that’s going to provide you with the protection and flexibility you need.

From our ATOL bonding to risk-free deposits, that’s precisely what we do.

Financial protection

We are a fully ATOL-bonded operator, which means that your holiday has full financial protection under the government-backed ATOL scheme. Whatever happens, your money is safe.

Refund Guarantee

If the situation changes and we have to cancel your holiday, you can either move your holiday to a new date or take a full credit or cash refund. That's guaranteed.

Keep your deposit

Plan your ski holiday with confidence. If your plans change and you don’t want to pay your balance before departure, we’ll refund you the deposit as Ski Zoom credit, so you won’t be out of pocket.

When you are ready to get out on the slopes, or to the Alps in the summer, you can use that credit towards a new holiday.

A team you can trust

On the rare occasions that things can go wrong, you can be sure that we will fix it quickly.

Get locked down whilst you’re on holiday? We’ll get you home. Not happy with your accommodation? We’ll find a solution. We also have 24/7 support whilst you’re away.

Unbelievably flexible

Plans change, we get it. That’s why we have never charged amendment fees on any bookings.

Some of our partners, such as airlines, may charge change fees. We may have to pass these on to you in order to amend your booking. However, there will never be any administrative fees charged by us.