Flexible Covid Policy

It's never been more important to book your holiday with a company that's going to provide you with the protection and flexibility you need.

From our ATOL bonding to risk-free deposits, that's precisely what we do.

FAQs

Our Protection Promise

Financial protection

We are a fully ATOL-bonded operator, which means that your holiday has full financial protection under the government-backed ATOL scheme. Whatever happens, your money is safe.

Refund Guarantee

If the situation changes and we have to cancel your holiday, you can either move your holiday to a new date or take a full credit or cash refund. That's guaranteed.

Keep your deposit

Plan your ski holiday with confidence. If your plans change and you don’t want to pay your balance before departure, we’ll refund you the deposit as Ski Zoom credit, so you won’t be out of pocket.

When you are ready to get out on the slopes, or to the Alps in the summer, you can use that credit towards a new holiday.

A team you can trust

On the rare occasions that things can go wrong, you can be sure that we will fix it quickly.

Get locked down whilst you’re on holiday? We’ll get you home. Not happy with your accommodation? We’ll find a solution. We also have 24/7 support whilst you’re away.

Unbelievably flexible

Plans change, we get it. That’s why we have never charged amendment fees on any bookings.

Some of our partners, such as airlines, may charge change fees. We may have to pass these on to you in order to amend your booking. However, there will never be any administrative fees charged by us.

FAQs

What does the government’s traffic light system mean for my holiday?

In the latest travel review, the government scrapped the traffic light system and replaced it with a new, simpler system.

There are two categories: red list and rest of the world.

> Rest of the world (non-red list)

Holidays to these countries will go ahead.

For fully vaccinated passengers, pre-departure tests have been scrapped. Day 2 PCR tests will be replaced with cheaper antigen tests at the end of October.

Unvaccinated passengers will need self-isolate for 10 days and to take pre-departure tests and a PCR test on days 2 and 8 after return to the UK. The self-isolation period can be reduced to 5 days under the test-to-release system.

> Red list countries

If your destination is on the red list 7 days before your departure date, your holiday will be cancelled and you will be offered a full cash refund. 

Travel from red list countries requires a 10-day hotel quarantine on arrival to the UK.

What happens if my destination requires quarantine for UK arrivals?

If the destination you’re travelling to enforces quarantine on arrival and there isn’t the option to skip this by providing a negative Covid test or by being fully vaccinated, we offer a range of flexible options.

If your destination has a mandatory quarantine policy in place between 7 and 40 days before you are due to travel and this cannot be skipped by vaccination or testing, we will waive our normal cancellation policy. You can choose to cancel your holiday and receive a full credit refund with 2-year validity.

If a mandatory quarantine is still in place within 7 days of departure, and you chose not to cancel your holiday we will provide a full cash refund. Alternatively, we can offer alternative dates and destinations, if you prefer. 

If quarantine can be skipped by providing a negative covid test, or through vaccination, your holiday will go ahead as planned.

What changes and amendments can I make to my holiday?

If you need to make a change to your holiday you won’t be charged any amendment fees by us. 

Additionally, we have negotiated super-flexible terms with our suppliers – especially if you’re making changes more than 30 days before you are due to travel. However, some hotels and airlines may still apply charges which would be payable by you.

Just contact our friendly team and we’ll help you figure out the best way to make the changes you need.

I no longer want to travel, what are my options?

To give you peace of mind, we’re providing industry-leading flexibility.

1. When it comes to paying the balance for your holiday (12 weeks before departure), you can cancel your booking without penalty if you decide that you don’t want to travel. Rather than lose your deposit, we’ll convert it into credit with a 2-year validity, so you won’t be out of pocket.

2. We don't charge any change fees, and have negotiated super-flexible terms with our suppliers. This means that date and destination changes can be made without penalty in most cases, especially if requested more than 30 days before you are due to travel.

3. If your destination is on the red list between 40 and 7 days before you are due to travel, you can choose to cancel your holiday and receive a full credit refund with 2-year validity.

4. If between 40 and 7 days before you are due to travel, your destination enforces quarantine on arrival and it can’t be skipped by testing or vaccination, you can choose to cancel your holiday and receive a full credit refund with 2-year validity.

What happens if I have covid or need to isolate?

Just contact us and we’ll be happy to help you amend your holiday date. We won’t charge you any admin or change fees. Please note that some airlines and hotels may charge change fees which would be payable by you.

For added peace of mind and to keep you covered against a wide range of scenarios, it is essential that you take out travel insurance. Please make sure the policy meets all your needs and includes adequate cancellation cover due to Covid-19. 

How much do tests cost?

The UK government requires testing on arrival back to the UK. Prices vary from supplier to supplier, and you can see the testing requirements and official supplier list on the government website.