Coronavirus Hub

Learn how to navigate ski holidays during Covid-19, and what we’re doing to safely get our customers on the slopes this winter.

Featured Articles

Will I be able to ski this year?

Find out which destinations are open for skiing this winter.

Where is open for skiing?

Find out where you can ski right now, and what we have on sale.

Will my ski holiday be different?

Learn about the social distancing measures that are in place.

What flexibility are you offering?

More information on our flexibility and cancellation policies.

Our Protection Promise

In these uncertain times, we're with you every step of the way. Our 5* reviews prove it.

Refund guarantee

If we have to cancel your holiday, you can defer it, or take a full credit or cash refund.

A team you can trust

If things go wrong, our friendly team will fix it quickly. Check out our reviews.

Unbelievably flexible

Changed your mind? No problem. We charge zero change fees, so there's zero stress.

Keep your deposit

Plan ahead without risk. If you cancel before paying your balance you can keep your deposit.

Fincancial protection

All our holidays are fully ATOL protected so your money is safe.

What happens if lockdown happens in my destination whilst I'm on holiday?

If a lockdown is introduced whilst you are on holiday, resulting in the closure of the ski resort or your accommodation, we will repatriate you back to the UK. We did this back in March with the first lockdown, and are ready to do it again if necessary.

What happens if lockdown cancels my holiday?

If your resort or accommodation is closed due to coronavirus restrictions and we are unable to operate your holiday, you will be able to change to a new date or destination, or a full refund in either credit or cash.

What happens if my local area is in Tier 3?

International travel is not banned for those living under tier 3 restrictions, so your holiday can go ahead. The government have not provided clarity on what happens if you are travelling from a tier 3 area and your airport is in a lower tier. Regardless of the tier you are in, your holiday can go ahead, so if you decide not to travel you should speak to your travel insurer about making a claim.

What happens if my hotel or resort is closed?

If your resort or accommodation is closed due to coronavirus restrictions and we are unable to operate your holiday, you will be able to change to a new date or destination, or a full refund in either credit or cash.

My balance is due, should I pay it?

We fully understand you may be nervous about whether your holiday is going to go ahead and whether you should pay your balance. This is why we have reduced the balance due date down from 12 weeks before travel, to 8 weeks.

If you are travelling this winter (up to 30 Apr 2021) and decide this isn’t the year for you to hit the slopes, we don’t want you to be out of pocket, so we will waive our normal T&Cs and allow you to keep the deposit as credit towards a new booking when you are ready to travel.

Will there be restrictions in place in my destination? How will they impact my holiday?

Each country is implementing slightly different social distancing measures, but regardless of where you go, things are likely to feel a little different this winter – be that masks in lift queues or more subdued apres ski.

Please see more on our what to expect this winter page.

How long will refunds take?

If we have had to cancel your holiday, it is likely that we will also have had to cancel many other holidays. As a result, refunds may take longer to process than normal, and so in this event, we ask for your patience. Please be assured though, that if you are due a cash refund you will, of course, get one.

What happens if Ski Zoom goes out of business?

We’re a well-funded start-up, so this won’t happen. Words are cheap though, and that is easy to say.

We are fully ATOL bonded (ATOL number 11456) so your booking is fully financially protected under the government-run ATOL scheme. Your money is safe.

What safety measures will be in place at my destination?

From mandated mask-wearing to socially-distanced lift queues, each ski resort is implementing new safety measures this winter. Please see our page on what to expect this winter for more info.

I have a refund credit note (RCN) and/or voucher, can I use it to book a new holiday?

Yes, absolutely! Unfortunately, these cannot be redeemed online, so please contact us to use your voucher and get your holiday booked.

What happens if my holiday destination requires that I quarantine on arrival?

If your destination announces quarantine measures for travellers arriving from the UK and this affects your holiday, we will offer you a new date or destination, or a full refund in either credit or cash.

What happens if I need to quarantine on return to the UK?

Quarantine in the UK is required for travellers returning from almost all holiday destinations. For arrivals in England, the 10-day period can now be cut down to 5 days following a negative coronavirus test.

If you have to quarantine on return to the UK and we can still operate your holiday (the ski resort and your accommodation or suitable alternative is open), then we will not cancel your holiday. If you decide not to travel you should speak to your travel insurance provider to see if you are covered.

There is more information available on the UK Government Website.

The list of private providers for coronavirus testing can be found here.

Will I need to take a Covid-19 test before I travel?

Travel rules around coronavirus are changing all the time, so there is a chance you may need to take a test before travelling. It is important to check the travel advice for your destination before travelling so you know what is required.

FCDO travel advice can be found here:

Andorra

Austria

Bulgaria

Finland

France

Germany

Italy

Poland

Slovakia

Slovenia

Spain

Sweden

Switzerland

I have Covid-19 and am due to travel, what should I do?

Please follow the NHS advice and self-isolate at home. You should also speak to your travel insurer about making a claim. Please let us know as soon as you can so that we can produce the relevant documentation for your insurer.

We do charge any amendment fees so please also speak to us about changing your dates. Please be aware though that some of our partners, such as airlines, do charge amendment fees which you may need to pay.

I’ve been advised to self-isolate and I’m due to go on holiday during that time. What should I do?

Please follow the NHS advice and self-isolate at home. You should also speak to your travel insurer about making a claim. Please let us know as soon as you can so that we can produce the relevant documentation for your insurer.

We do charge any amendment fees so please also speak to us about changing your dates. Please be aware though that some of our partners, such as airlines, do charge amendment fees which you may need to pay.

Who pays any costs incurred if I contract COVID-19 symptoms whilst on holiday?

It is vital that you have good travel insurance that covers you for this. As soon as you book, please get good travel insurance in place and make sure your policy covers you for covid-related medical expenses.

What happens if I become unwell or develop COVID-19 symptoms whilst on holiday?

Please follow the local health authority advice. You should also telephone to your accommodation reception to advise them and take their advice. You should also speak to your travel insurer about expenses related to your isolation. Please also let us know so that we can advise other partners and support you in any way that we can.

What kind of test do I need to take?

The Government has chosen the quicker and cheaper Lamp test. Results can be processed in an hour or less.

How much does the test cost?

The test will cost between £65 and £120, and will come at the expense of the traveller. The government is clear that tests for travellers should not be provided by the NHS.

When do I need to book my test?

The Government advise is that people should book a test before arriving back in England. If you choose to take a test, you will need to state this on your passenger locator form. If you choose to opt-in after arrival, you will need to resubmit your passenger locator form – so it's much easier to pre-organise it.

Where do I need to book my test?

You can only be released from quarantine if you receive a negative result from one of the government’s approved clinics. 

The list of approved clinics can be found on the government website here.

How long does it take to get your result?

The results can come through very quickly as a PCR test is not required. However please allow between 24 and 48 hours.

What if I don’t want to take a test?

You are under no obligation to take a test. However, if you choose not to you will need to undergo the full 10-day quarantine period from the day you arrive back in the UK.

Which parts of the UK does this apply to?

At present, this applies to England only. Travellers from Wales, Scotland and Northern Ireland will need to follow the guidance from the local authorities. At present this means the full 10-day quarantine, but it is expected that the devolved nations will follow suit with test and release.

Which destinations does this apply to?

This applies to all destinations, for which there isn't a travel corridor in place. You can find the status for all our destinations on the FCDO website, or on our destination overview page here.

What if my test result is positive?

If your test result comes back positive, you will need to undergo the full 10-day quarantine.